Items must be returned within 10 calendar days. It’s the customer’s responsibility to pay for return shipping. We’re not responsible for lost or missing packages.

We will refund to the original method of payment when these conditions are met:

The merchandise must be returned within ten (10) calendar days of delivery.
The merchandise must be in its original, unused condition with tags attached and unworn, smoke, make-up and perfume free.
The merchandise must be accompanied by the original receipt or customer purchase can be verified in sales system.
Please contact us at info@zarinasboutique.com,  zarinasboutique124@gmail.com for additional help with returns.

Please allow 5-10 business days for processing your store credit from our warehouse
Once processed your store credit will be sent to the email associated with the order that was provided at checkout. If you do not see your store credit in your inbox we recommend checking your spam folder.
We do not notify customers when we receive the return package to our warehouse. We recommend keeping your return tracking so you can track when it has arrived at our warehouse.
If you haven’t received a store credit in a timely manner you can email us at zarinasboutique124@gmail.com. Please include your order number and first and last name in the email.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at zarinasboutique124@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. For exchanges, depending on where you live, the time it may take for the exchanged product to arrive may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

Contact us at zarinasboutique124@gmail.com, info@zarinasboutique.com for questions related to refunds and returns.